WHAT WE’VE DONE

EQ have a deep understanding of stakeholder engagement and recognise how important it is for utility companies to use engagement to shape their future plans. They produce thoughtful engagement strategies, based on research and best practice guidance and are able to manage all aspects of delivering events. We always have excellent feedback from our stakeholders and I wouldn’t hesitate to recommend them to others in the industry.

I have known and worked with various communications companies throughout London over the last nine years, and have found them to be the most enthusiastic, professional and end-goal-driven to date. I would have no hesitation in recommending EQ Communications.

EQ Communications have the ability to provide invaluable strategic advice on our projects whilst still being prepared to roll their sleeves up and deliver the sort of on-the-ground communications support that we need for our many sites around the country. They build strong and long-lasting relationships with communities and the people that represent them and are thoroughly professional and easy to work with. They have become an integral part of our team.

EQ Communications has a highly professional team. Their trained facilitators are expert practitioners who are able to draw out fascinating insights from some of our most important stakeholders, which will help to shape our future investment priorities. The team is also very well organised and easy to work with.

We’ve been working with the team for six months. They have been professional, reliable and responsive to our needs. They have always made themselves available by phone, email or in person, give excellent advice and are always willing get stuck in and provide support when we need it.

EQ are highly adept at supporting utilities in using stakeholder feedback to shape their business activities. We recently submitted our Business Plan for PR-19. Their strategic approach to engagement meant that a significant amount of our plan was based on the work they did for us. I wouldn’t hesitate to recommend them to any utilities looking to meaningfully engage with their stakeholders.

James and Lucy provided consistently robust and diligent support on our proposals to build 1,000 new homes. They developed a strong working relationship with a wide range of local stakeholders, which greatly assisted in the timely and unanimous granting of outline planning permission. The local knowledge and contacts they established were invaluable and their personable natures make them a pleasure to work with.

We instructed EQ in February this year to help us understand the views of our key stakeholders towards our company and the wider industry. The team at EQ has a huge amount of knowledge of the challenges facing the energy sector and of complex issues relating to the current price control framework and of RIIO-2. They are also highly professional and a pleasure to work with. I wouldn’t hesitate in recommending them to any company who is looking to understand what their stakeholders think about their business.

EQ have now delivered two perceptions audits for us, each time sensitively targeting our key stakeholders and gathering excellent insights that have been used to shape our engagement strategy. We have also used them for a series of stakeholder workshops, which were genuinely engaging and delivered meaningful feedback that has helped us shape our Business Plan for 2020-25. We have been really happy with the work they have done and the level of service the team provides. I would definitely recommend them.

On behalf of the village thank you so much you have helped us reach a goal that seemed to get further away and on a personal level it has been a pleasure to meet and deal with you and I wish you both all the very best for the future.

EQ Communications’ facilitation was engaging and inclusive. I felt no pressure or judgement giving my views as a customer amongst industry experts.

Thank you Lucy. Really pleased that your consultation isn't tokenism.

Facilitation by EQ Communications was the best I’ve seen!

Your level of knowledge of highly technical subjects like DSO is really impressive.

EQ Communications ran a very informative event, with good use of technology for interaction and engaged everyone in the room as the groups debated.